By using and purchasing through the pellelife.eu, you consent to our shipping and return policy.

When can I expect to receive my shipment?
Travel times vary by your shipping point and destination; the average is 12-20 business days, depending on the availability of the carrier provider and location. 

Total time = Processing time(5-7 Business Days) + Transit time( For most countries：Standard Shipping: 15 - 20 business days,Expedited Shipping: 7 - 14 business days)

NOTE: The order processing time provided for the goods is the time we prepare the product for shipment, plus the delivery time by the transport company.

After your order has been shipped, we will notify you by email.

The online store's inventory is variable and the products are sold on various sales channels.
If the customer purchases a product that is currently not in stock, the following solutions are proposed:
- partial implementation
- selection of other goods available in the store
- order cancellation
- shipment of the goods at a later date
- immediately when the product returns to the warehouse, in such a situation the costs related to additional shipping is covered by the store.

How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

Which countries do you ship to?
Currently, we do ship to most part of world. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via service@pellelife.com

How can I change my Shipping Address?
You may contact us via service@pellelife.com to request for such changes.

Can I deliver to another address, other than my card billing address?
Yes, it is possible.

How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

Shipping Cost

We ship to most part of the world.

We offer free shipping service for orders over $69.

For orders under $69, the delivery fee is $5.

For remote areas, we will add charges according to the actual shipping costs, please understand.